🔄 Returns & Refunds

Returns & Refunds Policy – Nannan

We want you and your pet to be completely happy with your purchase.

Eligibility for Returns:

• Returns are accepted within 7 days of delivery.

• Items must be unused, in original packaging, and in the same condition as received.

• Proof of purchase (order ID) is required.

Non-Returnable Items:

• Perishable goods such as pet food or treats (unless damaged on arrival).

• Customized or personalized products.

Damaged or Wrong Items:

• If your product is damaged or incorrect, please contact us within 48 hours of delivery with clear photos.

• We will arrange a replacement or full refund as per your preference.

Refund Process:

• Once we receive and inspect the returned product, your refund will be processed within 5–7 business days to your original payment method.

How to Initiate a Return:

• Email us at [support@nannan.co.in] or WhatsApp us at [+91 8368803851] with your order details and reason for return.