🔄 Returns & Refunds

Understanding Returns and Refunds

We want you and your pet to be completely happy with your purchase.

Eligibility for Returns:

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Proof of purchase (order ID) is required.

Non-Returnable Items:

  • Perishable goods such as pet food or treats (unless damaged on arrival).

  • Customized or personalized products.

Damaged or Wrong Items:

  • If your product is damaged or incorrect, please contact us within 48 hours of delivery with clear photos.

  • We will arrange a replacement or full refund as per your preference.

Refund Process:

  • Once we receive and inspect the returned product, your refund will be processed within 5–7 business days to your original payment method.

How to Initiate a Return:

  • Email us at [support@nannan.co.in] or WhatsApp us at [+91 8368803851] with your order details and reason for return.

What Are Returns?

Returns refer to the process of sending back a product to the store or online retailer. Many people decide to return items for various reasons such as dissatisfaction with the product, it being defective, or simply ordering the wrong item. When you purchase products, it's essential to understand the returns policy because it helps you manage your expectations. Thus, a clear understanding can make the returns process smoother and less stressful.

Why Returns Matter to Retailers

For retailers, managing returns is crucial for maintaining customer trust and satisfaction. Almost all businesses anticipate some level of returns; however, a higher return rate might indicate an issue with the product or misleading marketing. Therefore, retailers emphasize the importance of a fair returns policy. This way, they can address customer concerns efficiently and ensure a healthier relationship with their buyers.

The Returns Process Explained

The process of returning an item typically involves a few steps. First, customers should review the retailer's returns policy to understand what is acceptable. Next, they may need to fill out a returns request or label to initiate the process. Then, you send the item back to the designated address, and once received, the retailer processes the refund or exchange. Overall, having a clear and straightforward returns process benefits both consumers and sellers, making transactions more reliable.